Do you want to return something No problem! Returns are FREE for residents and customers within Lagos state in Nigeria.
You can return any item within 4 days of receiving your original order.
However, you can get a refund only if product is sold out in your requested size.
If an item is customized to your size by request, alterations can be made but a refund request will not be acceptable.
You can also exchange your item within 4 days, as long as the new item has the same product code as the original product you ordered.
If you want to exchange a product for a different colour, the price of both colours must be the same as the price at which you bought the original product.
You’ll know if the new item has the same product code as your original item, because the size or colour will be available at the "drop down" menu on the product page of the original item you ordered.
We’ll send your replacement to the default delivery address on your account – we can’t send a replacement to an address that’s not your default delivery address. To check or update your address details, log into My Account and click ‘edit’ below your Address Book (remember to click ‘Save’ when you’re done).
If you are looking to return a faulty or incorrect item ,please get in touch so we can get this sorted for you.
If the item is out of stock in the size or colour you have opted for, then you have to select an available product of similar price and quantity.
If the item is out of stock in the size you have opted for, then a refund will be issued instead.
The ordered item is your responsibility until it reaches our warehouse, so ensure its proper packaging to avoid any damage on the way.
In the unlikely event that an item is returned to us in an unsuitable condition, it will be returned to you
Refund is on items purchased only, delivery charges not inclusive.
Can I do an exchange on sale items?
- No. There is a NO refund or exchange policy on sale items.