Where can I receive my order?
**It can be sent to an address selected by you (home, work, etc. ) or picked up from our Warehouse. ( Dolphin Estate, Ikoyi, LAGOS NIGERIA)
Can the delivery country be different from the purchase country?
**Yes, international shipping varies, once we receive the order, we will send an email with the cost implication for your delivery country.
How long will my order take to arrive?
** Standard deliveries within Lagos take no more than 3 to 5 working days
**Outside Lagos/International delivery takes 5 to 7 working days.
How much do I pay for delivery service?
**Warehouse PickUp – FREE.
**Standard delivery – Lagos : Island 1000, Mainland 1500
**Outside Lagos : VARIES between N1500-N2000(We will contact you upon placing the order)
Within Lagos state and Nigeria
**Our company ships mostly to residents of Lagos state in Nigeria. We satisfy orders outside Lagos state within Nigeria using KOS deliveries. KOS will send you a message with your tracking number, letting you know when your order has been shipped. KOS will call you when at your location, after 3 attempts to deliver your package, it will be returned to our office in Ikoyi, Lagos.
We also ship to other countries in Africa and internationally, but with discretion as shown in the next paragraph.
Outside Nigeria and International Countries
Customers who place orders that come in from outside the country are contacted and verified. We then ship the ordered items based on availability of the items and the availability to ship the items ordered via DHL.
What is the home delivery process?
**If you have chosen home delivery, your package will be delivered directly to your doorstep. The delivery company, Compton Green Express, will call you when at your location.
*Kindly note the following;
1. Please do not open Cash-on-delivery packages before payment.
2. (For Cash on Delivery) All items ordered must be paid for, customers will not be permitted to select and pay for selected items within the package.
3. If you have chosen a delivery option, this means you are in an agreement with our partnered delivery company (Compton Green Express) that the delivery service charge would be paid for by you.
What is the Warehouse PickUp process?
**If you have chosen to pick up from our warehouse, we will call you when your order is available (you will have 2 working days after the phone call to collect it). It is necessary to show the order number and the Identification Document of the person who collects the parcel.